Frequently Asked Questions

General

  • How can I activate my D-Link POS licence?

    A. Right Click the POS Utility.exe icon in desktop and click Run as administrator. Copy the product key code and email it to help@dlink POS.com

    B. Visit any of these website URL to generate hash code.

    http://licence.dlinkpos.com/
    http://www.dlinkpos.com/licence/

    C. When you receive the hash code, paste it on the hash code Text Box and click Activate button.

  • How can I add new fingerprint on user?

    Login into D-Link POS software using admin User Id and Pin.

    Go to Settings>>User List>> click Fingerprint Registration button

    Click on register button and keep any finger 3 times for registering fingerprint. Click on verifybutton to verify the fingerprint.

    Now go to main menu>> click logout button,then try login by keeping finger on the fingerprint device.

    NOTE :If you want to edit user details select the specified user from the user list then it will show user details then modify the changes and click Update button

  • Did D-Link POS support multiple currencies in billing?

    D-Link POS supports handling multiple currencies without any deviation in the monetary transaction records. All financial records are viewable both in base currency and in foreign currency in Finance and Account's module.

    Note: D-Link POS does not support the currencies which require 4 or more decimal places, but sooner you can find the multi-currency flexible D-Link POS.

  • Can I split a payment on D-Link POS?

    Yes, you can split payments into multiple payment methods, as well as offer partial payments if you’d like your customer to complete their payment at a later time.

  • What are all the modules available in D-Link POS?

    D-Link POS is complete Retail Management Solution that com POSes of Sales, Purchase, Inventory, Barcoding & Reports for single and multiple locations with multi-currency handling. D-Link POS comes along with an inbuilt and integrated financial accounting which leads to automating the total flow from POS to BALANCE SHEET.

Hardware

  • How can add a new printer in D-Link POS?

    Main Menu >> Settings >> Peripheral Device >> Printer Management

    Select exact system printer name from dropdown box and select correspond department on department dropdown box, select status as active or not active.

    Then click on Save button.

    Note: A pop up Confirm Message “Printer created successfully” or “Printer Create Failed”. Printer Created Successfully we can see the newly added printer in printer management interface.

  • How can I Edit and Update Printer in D-Link POS

    Select or Click respective printer from the printer management then selected printer details shows then admin can make changes. After modification click on Update button. A confirm message “Printer Updated Successfully” will appear on screen.

    Note: Press Cancel button for cancel current editing process. A pop up confirm message “Updated Successfully” will be appeared and the updated printer listed in printer management interface.

    * Delete Printer

    Select or Click respective printer from the print list for delete. Then selected printer details shown then after click on Delete button.

    Note: A pop up confirm message “Are you sure want to Delete” press Yes for Delete.

  • How to do a Printer configuration in Windows ?

    A.To install a printer

    In most cases, all you have to do to set up a printer is to connect it to your PC. Simply plug the USB cable from your printer into an available USB port on your PC, and turn the printer on.

    1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)

    2. Tap or click PC and devices, and then tap or click Devices. If your printer is installed, it should appear under the Printers.

    3. If your printer isn’t listed, tap or click add a device, and then select your printer to install it.

    B. To install (add) a local printer

    Click the Start button, and then, on the Start menu, click Devices and Printers.

    Click Add a printer. In the Add Printer wizard, click Add a local printer.

    On that Choose a printer port page, make sure that the Use an existing port button and the recommended printer port are selected, and then click next. On the Install the printer driver page, select the printer manufacturer and model, and then click next. If your printer isn't listed, click Windows Update, and then wait while Windows checks for additional drivers. If none are available and you have the installation CD, click Have Disk, and then browse to the folder where the printer driver is located. (For additional help, consult the printer manual.) Complete the additional steps in the wizard, and then click Finish.

    C. To install a network, wireless, or Bluetooth printer

    If you're trying to add a network printer at the office, you'll usually need the name of the printer. If you can't find it, contact your network administrator

    1. Click the Start button, and then, on the Start menu, click Devices and Printers.

    2. Click Add a printer, in the Add Printer wizard, click Add a network, wireless or Bluetooth printer.

    3. In the list of available printers, select the one you want to use, and then click Next.
    (If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.) If prompted, install the printer driver on your computer by clicking Install driver. Administrator permission required if you're prompted for an administrator password or confirmation, type the password or provide confirmation Complete the additional steps in the wizard, and then click Finish.

    Tip: You can print a test page to make sure the printer is working correctly. If you've installed the printer but it doesn't work, check the manufacturer's website for troubleshooting information or driver updates.

  • How can I Troubleshoot printer problems manually?

    A. Start by checking your hardware.

    Make sure that the printer's electrical cord is plugged into an electrical outlet and that the power switch is turned on. If you're printing to a shared printer or a printer on a network, make sure that all necessary computers and routers are turned on too. If your printer or other equipment is plugged in to a surge protector or a backup power supply, make sure that hardware is plugged in and turned on as well.

    If you’re using a wired printer, make sure that the printer cable is properly connected from the printer to your PC. For wireless printers, check the wireless connection. Make sure the printer’s wireless option is turned on and available. Many printers have a button that displays a blue wireless icon when wireless is available. Next, run the printer’s wireless connectivity test. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions about how to do this.

    Use a trouble-shooter

    A trouble-shooter is an automated tool that can find and automatically fix some problems with your PC. The printing trouble-shooter can fix problems with installing and connecting to a printer.

    C. Update drivers

    Most printers require driver software to work properly. If you recently upgraded from one version of Windows to another, it's Possible that the current printer driver is for the previous version of Windows.

    If you've had recent power outages, viruses, or other computer problems, it's Possible that the drivers have become damaged. Downloading and installing the latest driver for your printer can resolve these types of problems.

    D. Three ways to find and install a driver.

    Use Windows Update. Windows Update might have an updated version of your printer driver. Install software from the printer manufacturer. If your printer came with a disc, that disc might contain software that installs a driver for the printer. Download and install the driver yourself. You can search for a driver on the manufacturer's website. Try this if Windows Update can't find a driver for your printer, and the printer didn't come with software that installs a driver.

  • How to customize Customer Display?

    Main Menu >> Settings >> Peripheral Device >> Customer Display

    To specify customer display port
    Select VFD or LED from the dropdown menu
    Save the settings

  • How to customize Secondary display?

    Main Menu >> Settings >> Peripheral Device >> second display

    In this admin can add images and videos based on a company products, offers, discount, and it will displayed in the second display of a POS machine

Product Related

  • How Can I Add a Product in D-Link POS?

    Click on to the Add button.

    Enter the Product Details.

    Click Save Button.

    Edit Update & Delete Product.

    Select Product from the Product list that to modify from the Main Screen, now a Screen with selected Product details will be displayed modify the fields and click Update button.

    Note: A pop up confirm Message “Updated Successfully”. And the updated product displayed in the Product List.

  • How to Delete a Product in D-Link POS?

    Select Product from the Product List that to be deleted, Now a screen with selected Product details will be displayed

    Click Delete button

    Note: A pop up confirm message “Are you sure want to Delete” press Yes to Delete.

  • What is Sub Products, How can I add Sub Product?

    Sub product example: tea is a product and sub product is with sugar or without sugar.

    Note: Must enable sub product option in utility to display sub products in POS section.

    Adding Sub Product

    In this section we can add sub products.

    Click the add products button Select a Department and select the product from List Click the ok button and save them.

  • What is Combo Products, How can I add Combo Products?

    In this module we add combo offers in the product after enabling this feature in utility and the combo offer product are displayed in POS section when we select a product with combo offer.

    Add a product with product type as “combo product” In combo product option select the combo product from dropdown. Then click on add products button from the popup.

    Then select products or sub products to be added under the combo product. Then click on save button.

    Note: Must enable sub product option in Utility to display sub products in POS section

    Then click add button and select product from the list.

    Add Products and Sub Products from the list.

    Click the save button.

  • How can I add Prodct image on D-Link POS?

    Select Product from list, and click browse button near to image box.

    Select the picture and click open and save button.

Accounts

  • HOW can I Add, Edit / Update, Delete Account Type in D-Link POS?

    -Add Account Type

    Click on Add button on Account Type

    Enter Account Type Details.

    Click Save Button

    -Edit / Update Account Type

    Select Account Type from the Account Type list on main screen,
    now a screen with selected Account Type details will be displayed

    Edit the fields and click Update button

    -Add Account

    Click on Add button on accounts main screen Enter Account Details

    Click Save Button

    Note: A pop up message “Created Successfully” shown then click ok

    -Edit Account

    Select Account from the Account list on main screen, now a screen with selected Account details will be displayed Edit the fields and click Update button.

    -Delete Account

    Select Account from the Account list on main screen, Click on View Details button now a screen with selected Account details will be displayed Click Delete button.

  • About Transactions and Transaction Types in D-Link POS?

    Edit Transaction Type:

    Select Transaction Type from Main Screen

    Click on View button

    Select the source and target accounts

    Click on Update button

    Transactions:

    Main Menu >> Settings >> Accounts >> Transactions

    To see Transaction list. Select from date and to date and click search button and it displays the selected date’s transactions in transaction interface.

  • Do I have to change my bill design or are there any sales invoice/bill print template available?

    Whatever is your bill print requirements, pre-printed or check printing or custom designs. Using Template, you can edit any default print designs for Company name Address , delivery note and Other spaces are avilable.

  • How to add a new user in D-Link POS?

    Allow Admin to Add, Edit and Delete a User, Create a new user with card number and Invoice Number Starting.

    Admin can create a new User/Cashier to fill the columns and Save the details with Save button.

    Settings >> User >> User List.

    Edit User: If you want to edit user details select the specified user from the user list then it will show user details then modify the changes and click Update button.

  • How can I add Finger Print Registration for a Current user?

    Users have the option to login into the POS Software by using their Fingerprints. Fingerprint registration of Users can be done only by Admin, through 'User Creation' menu. Select a User from the User dropdown list.

    Click on register button, User have to keep their finger 3 times for successful registration.

    Click on verify button and keep your finger to Verify. At the time of login, if the User is Admin,he will be redirected to Main Menu. If he is Cashier, and he don't have any work period in the current day, he will be redirected to 'Work Period' Menu, else POS menu will be shown.

  • What is DayClose in D-Link POS ?

    Close the current day sales , The total paid invoice amount of each Cashier will displayed on grid grouped under TYPE value (Cash/Customer Name),Admin check the billed and received amount of each and close the Day. To display opened Cashier accounts in red color in right side of the form.To display all cashiers/Users and if any Cashier accounts currently open state it will be in red color in right side of the form. Current Day No and the correspondent login user name will show on the top, The Admin can enter correspondent received amount of each cashier row and check the difference the above keypad is used to enter amount. The Day Closing is an important part of the POS Software if a day close, then all POS menu become a new one mode.

Department

  • About Department in which Create, Edit, Update and Delete Department can be done in D-Link POS?

    Admin can be created new Department According to perform various operations like Edit, Update and Delete the Department.

    Settings >> Products >> Department List

    Create a New Department:

    Main Menu >> Product >> Department List >> Add

    Fill all required field in the department page. No need to Add Department ID because this field can automatically set one after other. Then click on Save button.

    Note: A Pop up confirm message “Department Created Successfully” or “Department Create Failed”. Department Created Successfully we can see the Department Record in Department interface.

    Edit and Update Department :

    Select department from the department interface that to be edited then selected department shown in the interface then admin can make changes. After modification click on the Update button. A confirm message “Updated Successfully”.

    Note: Press Cancel button for cancel current editing process. A pop up confirm message “Updated Successfully”. And the updated Department Record We can see Department list.

    Delete Department:

    Select Department from the department list to be deleted Department Details showed Then click Delete button.

    Note: A pop up Confirm Message “All Products Under this department will Deleted” press Yes for Delete button.

  • How can I set currency rate in D-Link POS?

    Main Menu >> Settings >> Currency Exchange Rate

    In this section we can update exchange rate of currency through online or manually.

  • How to Work Import Table concept in D-Link POS?

    Main Menu >> Settings >> Import Tables

    In this we can import table details through this module.First download Template and enter the required data in the template then select Current Import Table and then press Import button.

  • How to Work Export Tables concept in D-Link POS?

    Main Menu >> Settings >> Export Tables

    In this we can export table data through this module.Select Current Export Table, File Type and Browse File Path, Then press Export button.

  • What is Inventory concept in D-Link POS?

    By default, all products created are tracked into the inventory. There are various individual inventory settings for each product. To enter the product’s inventory settings, follow the instructions below

    Main Menu >> Settings >> Inventory

    The first option is updating product details, basis on vendor

    1.Stock Recieving
    2.Spoilage Entry

  • How can I Create Gifts for Customers, based on Purchase (Invoice amount)?

    There may be gift for some special customers, regular visitors or for a particular invoice. To Set this gift functionality you should follow the below steps.

    1. Login as ADMIN.

    2. Go to SETTINGS.

    3. Click on UTILITY. From the list enable Gift and Points by ticking on the checkbox that corresponds to it.

    4. Now select PRODUCT, from the menu options select GIFT.

    5. Note that you can set the gift in two ways, either by INVOICE AMOUNT or by INVOICE COUNT. To set a gift for a particular invoice amount select the Option button corresponds to Invoice Amount.

    6. Click ADD button.

    7. Type the Number of Gifts, Gift Type, Gift, and Invoice Amount, browse the Image of the gift and Status in the appropriate fields.

    8. Click SAVE button.

    9. Click OK to the Message box

    10. Similarly you can create gift based on Invoice Count.

    11. To add a gift based on invoice count, select the option button corresponds to INVOICE COUNT other than INVOICE AMOUNT.

    12. Then follow the steps from 4 to 7.

  • How can I Create Gifts for Customers, based on Purchase (Points system)?

    You can add POINTS instead of setting GIFTS, thereby giving discounts or any such utility to those customers who won the particular point. There is an option to set POINTS either by Invoice Amount or by Invoice Count as you seen earlier.

    1. Login as ADMIN.

    2. Go to SETTINGS.

    3. Select PRODUCT and then click on POINT menu from the menu options.

    4. You can see two options in the dropdown menu, INVOICE AMOUNT and INVOICE COUNT. From the two, select any.

    5. If you selected INVOICE AMOUNT, enter the AMOUNT and corresponding POINTS in the next textboxes.

    6. If you selected INVOICE COUNT, enter the count of INVOICES and corresponding POINTS to the subsequent textboxes.

    7. Now click SAVE button.

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